FAQ

Q1: What materials are used in Sle1oo teapot sets? A1: Our teapot sets are engineered using premium, food-grade materials including high-borosilicate glass, fine porcelain, and traditional ceramics. All materials utilized are entirely lead-free, non-toxic, and resistant to thermal shock, ensuring safe usage and maximum longevity.

Q2: How much does shipping cost, and what options do you offer? A2: We offer Standard Shipping and Expedited Shipping. Standard Shipping is entirely free for all orders totaling $49.00 and above. For orders below $49.00, Standard Shipping is charged at a flat rate of $5.99. Expedited Shipping is available for all orders at a fixed rate of $8.99, regardless of the purchase value.

Q3: What is your return policy, and where should I send my items? A3: We accept returns and refunds within a designated window from delivery. Items must be unused, in their original condition, and packed in their complete original packaging. All returns must be shipped directly to our designated facility located at: LowenstraBe4, 88255 Germany.

Q4: How can I track the delivery status of my package? A4: Once your order has been fulfilled and dispatched from our facility, an automated shipping confirmation email containing a unique tracking number and tracking link will be sent to your registered email address.

Q5: Can I modify or cancel my order after it has been placed? A5: To maintain efficient delivery timelines, processing begins shortly after order placement. Please email service@sle1oo.com immediately if you need changes. We will do our absolute best to accommodate your request, but cannot guarantee modifications once processing has commenced.